How can we help?

Once you've sent your completed application to us, we cannot change your personal statement or upload a new one.

You may be able to send a new statement directly to your choices. If you do, remember to quote your UCAS PID. Please do not send it to UCAS.

The software has checked your statement against other statements held on our database and detected similarities in the text. If you have shared any part of your statement with someone else or used any text from the internet, this may be why your statement has been reported.

If similarities have been detected in your personal statement, we notify you and each of your choices at the same time. Contact your choices for advice. 

You can use the same personal statement for UCAS Undergraduate and UCAS Conservatoire applications. Our checks will prevent your own statement being reported if you have applied for more than one scheme. 

Your teacher may have reviewed your personal statement for spelling and grammar, but they do not have access to our similarity detection software.

Also, if they gave you a template to use, or you used any sentences from the internet, this may be why your statement has been reported. 

We've checked your personal statement against other statements held on our database and we have reported similarities in the text.

However, if you think the security of your UCAS account has been compromised, contact our Customer Experience Centre as soon as possible. 

We only advise your choices about the similarities in your personal statement. We are not involved in the decision-making process.

Contact your choices directly for feedback about your application.

Once a similarity detection report has been generated and your chosen choices notified, it cannot be removed, and there is no subsequent appeal process.

Contact your choices for further advice about your personal statement and provide any more information directly to them.  

No, we cannot ‘pre-screen’ statements before they are submitted. However, if you make sure your statement is all your own work, and you don’t share or copy anything from the internet, it is highly unlikely that your statement will be reported.