Skip navigation

    How can we help?

    Having trouble with something on your application? Search our FAQs to see if you can find an answer to common issues people contact us about, or find out how to get in touch below.

    Connect with us

    If you have a question, or want to know more about what's happening at UCAS, there are different ways to get involved.

    We don’t have an email address, but you can reach us with a direct message on Facebook, X or Instagram.

    Facebook:  facebook.com/ucasonline

    X: @ucas_online

    Instagram: ucas_online

    If you want to keep up-to-date with everything we’re up to, then you can also follow us on TikTok, YouTube, and Threads.

    TikTok: ucas_online

    YouTube: @ucasonlineofficial

    Threads: @ucas_online

    Still have a question? Give us a call

    Our normal opening hours are Monday to Friday from 08:30 to 18:00.

    Calls will be charged at your standard network rate.

    Please have your Personal ID number ready so we can find your records quickly.

     

    Undergraduate

    Applications to:
    • undergraduate degree courses
    • postgraduate teacher training programmes in Scotland and Wales
    • MA/MSc courses  in social work, nursing and medicine, or LLB accelerated programmes

    UK phone number

    0371 468 0 468

    International number

    +44 330 3330 230

    Conservatoires

    This is the application service for undergraduate and postgraduate performance-based music, dance, drama, and musical theatre courses at UK conservatoires.

    UK phone number

    0371 468 0 470

    International number

    +44 330 3330 232

    If you need to write to us

    If you want to send us a letter, you can write to us at;

    UCAS
    Rosehill
    New Barn Lane
    Cheltenham
    Gloucestershire
    GL52 3LZ

    For more details about UCAS, please visit our company information page.

    Do you have hearing difficulties?

    Call the Text Relay service followed by the relevant number.

    18001

    Outside of the UK

    +44 151 494 1260 (text phone)

    You'll need to ask the operator to dial the relevant number.

    Compliments, complaints and feedback

    Let us know if you’ve received excellent service, or if you need to make a complaint.

    If you want to give us some feedback on the website then please use the feedback tab to the right hand side of the page to rate your experience and leave comments.  If you need help with your application use the contact numbers and channels above.

    FAQs
    Got a question? Check out our FAQs and further useful information for all schemes.