If you are a teacher or adviser and need to contact us about any aspect of the application process, our Customer Success Team is here to help. This is a priority service for advisers – please do not share the details with applicants.
If you’re an applicant please contact us using the details provided or check out our FAQs.
- UK (teachers and advisers only) – 0345 123 8001*. This is a priority service for teachers and advisers.
- Outside the UK (teachers and advisers only) – +44 330 333 0239 (international call rates apply).
- Email – [email protected] This is a priority service for teachers and advisers.
- Fax – 01242 544 961
If you have hearing difficulties, you can contact the Customer Experience Centre, using the text relay service:
- UK – 18001 0371 468 0 468*
- Outside the UK – +44 151 494 1260 (text phone) and ask the operator to dial 0371 468 0 468
*Calls will be charged at your standard network rate.
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We love to hear from you – if you would like to give us feedback on any of our products or services, please use the 'Give feedback' button at the bottom of this page.
Complaints
If you wish to make a complaint, please email [email protected].