We know results season can be stressful, so to help you out, we've pulled together some guidance on:
- what happens and when
- how to support your students in Clearing
- our top five Confirmation and Clearing FAQs for advisers
Our dedicated Schools Team provide a priority service to advisers, with experts available to discuss any aspect of the application process.
- Phone from the UK: 0345 123 8001
- Phone from outside the UK: +44 330 333 0239 (international call rates apply)
- Email: [email protected]
How to support students in Clearing
Applicants who are eligible for Clearing will see their Clearing number on both their welcome page, and in the ‘Your Choices’ section of Track.
Three steps a student needs to take if they are in Clearing:
- Research their options. Clearing course vacancies will be listed in our search tool.
- Contact the uni to discuss whether they will accept them.
- If the university has agreed to offer them a place and they wish to accept it, they need to click ‘Add Clearing Choice’ in Track, from 10:00 (UK time) on SQA results day, and 15:00 (UK time) on A level results day.
When a student calls the university, they should have:
- their Clearing number, so the university can confirm they are in Clearing
- their Personal ID, so the university can find their application
- the course code for the vacancy they are interested in
- details of the subjects they have studied, their results, and a clear understanding of why they want to study that course at that university or college
Reminders
- If an applicant decides to apply through Clearing, it’s important they remember to include any contextual information which might warrant special consideration.
- The Exam Results Helpline will be available to provide impartial advice to students, parents, and carers about the options available. Find out more.
- We’re once again offering our direct contact service to applicants – designed to help those who find themselves without a university or college place on 16 August 2018.
Top five Confirmation and Clearing FAQs for advisers
1. What time do UCAS Undergraduate Track and Adviser Track open on results days?
| SQA results day | 7 August | 09:00 | UCAS Undergraduate Track and Adviser Track available |
|---|---|---|---|
| A level results day | 16 August |
07:00 |
Adviser Track available |
| 08:00 | UCAS Undergraduate Track available |
Please note:
- Adviser Track is up-to-date when it goes live on results days, but is not updated throughout the day. Please use the ‘Search for applicant’ feature as a way of tracking your students’ information.
- The Applicant Status Report (ASR) is not updated on results days. You can download the latest ASR from 29 July – more information can be found in our
key dates (298.94 KB).
2. One of my students has been made an unconditional offer – are they eligible for Adjustment?
This depends on how the unconditional offer was made to the student, as Adjustment can only be used by applicants who have met and exceeded their conditional firm offer.
If the student was originally conditional firm and this has then been confirmed by the university, then they may be eligible for Adjustment if they met and exceeded the conditions of their offer.
If the student was made an unconditional offer from the outset, they would not be eligible for Adjustment.
Find out more about who is eligible for Adjustment.
3. What will I receive on results day as a UCAS correspondent?
Adviser Track subscribers will receive an email on SQA and A level results day, with a list of students who have not had their places confirmed, along with the options available. View an example email (133.71 KB).
It’s not too late to subscribe to Adviser Track – find out more.
4. What will my students receive on results day?
New for 2018! This year, applicants will receive timely emails on SQA and A level results days to support their decision-making. Depending on the status of their application, they will receive useful links and relevant information – whether they are placed, unplaced, or conditional (still awaiting a decision). View example emails for applicants (1.35 MB).
5. How does the direct contact service work?
This service allows universities and colleges to make direct contact with unplaced applicants who are eligible for Clearing, enabling them to speak to applicants about suitable places on courses they have available. Find out more.