As mentioned in our webinar on 7 April, we have made these changes to ensure the customer experience of our providers and commercial clients is enhanced, simplified, and professionalised. We want to facilitate a stronger, more strategic, trusted end-to-end engagement infrastructure, focused on customer success, and minimise the number of UCAS contact points for each provider.
We have created a new team of Customer Success Directors – in Sales & Marketing, responsible for the strategic relationship with our provider customers, covering both operational and commercial activity.
Each Customer Success Director will be assigned to a group of providers. Some UCAS colleagues have moved into different roles, and will be in touch over the coming weeks to inform you if you have a new contact at UCAS.
In the meantime, either continue to liaise with your relationship manager or, if you are in London, Northern Ireland, Scotland, Wales or the South West, email [email protected] and we will respond as swiftly as we can.
For all your operational queries, you can also continue to contact our Data Collection Team at [email protected] or on 01242 544 864, or our HEP Team at [email protected] or on 0344 984 1111.