Hub and adviser portal integration

FAQS

• Can any staff member see the Student Hub activity tile?

  Currently yes, all existing staff will initially have access. However, we will be adding a separate permission to the adviser portal. This is to enable staff who currently don’t have access to the portal to be added and only see pre-applicant/career activity data.  

• I can’t see my students in the portal – why?

  There could be two reasons for this. Firstly, they may have registered early before we put in the consent tick-box. Secondly, we only show those students who have picked their school/college from the drop-down menu, we cannot show ‘free text’ typed responses. Students start typing and we prepopulate the list, when they see their school they should click on its name. We then confirm the address back to the student. ​

  If they have done neither of the above, the student just needs to sign in to their UCAS account and change their preference in the Hub. ​

• Do students no longer need to use the buzzword?

  Students must continue to use the buzzword to link their application to you as a school/college or centre.

• What happens if a student changes school?

  The student will need to sign in to their UCAS account and update their preference and link to their new school, and also link their application to the new school with their new buzzword.

• Will there be more improvements?

  Yes, we are working towards a programme of improvements, firstly concentrating on the overall cohort activity and then moving to a more individual student basis.