Public Services

Job holders in this unit group perform a variety of senior management tasks in respect of other specialist functions or fields of activity in organisations.

Fire officers plan, organise, direct and co-ordinate the activities and resources of a specific physical or functional area of a statutory or private fire brigade/service and the resources necessary for the protection of property at fires within a salvage corps area. Ambulance officers plan, organise, direct and co-ordinate the resources necessary for the provision of ambulance services. Prison officers (principal officer and above) plan, organise, direct, and co-ordinate the activities and resources necessary for the running of a prison, remand or detention centre. Customs officers plan and direct the work of customs, excise and immigration staff in the monitoring and inspection of goods and persons crossing national borders.

Officers in armed forces serve as commissioned officers in Her Majesty’s armed forces, foreign and Commonwealth armed forces plan, direct, organise and administer military operations; and perform duties for which there is no civilian equivalent.

Elected representatives in national government formulate and ratify legislation and government policy, act as elected representatives in Parliament, Regional Parliaments or Assemblies, and as representatives of the government and its executive. Elected officers in local government act as representatives in the local authority and participate in the formulation, ratification and implementation of local government policies.

Senior police officers plan, organise, direct and co-ordinate the resources and activities of a specific geographical or functional area of generalised or specialised police work. Senior officers of the British Transport Police direct the specialised police service for the railway network across Britain.

Property, housing and estate managers manage shopping centres, residential areas, offices and private estates, arrange for the sale, purchase, rental and leasing of property on behalf of clients and employers, and provide facilities management services for businesses

Job holders in this unit group perform a variety of professional engineering functions.

Waste disposal and environmental services managers plan, organise, direct and co-ordinate the operations and development of waste disposal and related environmental services facilities within private firms or public authorities.

Job holders in this unit group perform a variety of other professional legal occupations.

Youth work professionals look after the welfare and support the development of young people.

Counsellors provide counselling services to clients with a wide variety of problems by means of assisting them to reach their own resolutions to the difficulties they face. Counsellors may specialise in a particular area or client group or address a wide range of issues.

Those holding jobs in this unit group are full-time members of the armed forces of the UK, the Commonwealth and other foreign countries and perform military duties for which there is no civilian equivalent.

Police officers (Sergeant and below) co-ordinate and undertake the investigation of crimes, patrol public areas, arrest offenders and suspects and enforce law and order. Officers of the British Transport Police operate within the specialised police service for the railway network across Britain.

Complementary health associate professionals use non-mainstream treatments in support of conventional medical treatments.

Public services associate professionals supervise, manage and undertake general administrative work in national and local government departments, organise the activities of local offices of national government departments, and promote the image and understanding of an organisation and its products and services to consumers and other specified audiences.

Health and safety managers and officers counsel employees to ensure and promote health and safety in the workplace and co-ordinate accident prevention and health and safety measures within an establishment or organisation.

Officers of non-governmental organisations perform a variety of administrative and clerical tasks in the running of trade associations, employers’ associations, learned societies, trade unions, charitable organisations and similar bodies.

Paramedics provide first aid and life support treatment in emergency situations and transport sick and injured people who require skilled treatment.

Education managers plan, organise, direct and co-ordinate the administration, support systems and activities that facilitate the effective running of a school, university, college or other educational establishment.

Solicitors advise and act on behalf of individuals, organisations, businesses and government departments in legal matters.

Barristers and judges prepare and conduct court cases on behalf of clients, preside over judicial proceedings, and pronounce judgements within a variety of court settings and tribunals.

Chartered surveyors conduct surveys related to the measurement, management, valuation and development of land, natural resources, buildings, other types of property, and infrastructure such as harbours, roads and railway lines.

Job holders in this unit group perform a variety of welfare-related professional occupations.

Quality assurance and regulatory professionals plan, organise, co-ordinate and direct the effective measurement monitoring and reporting on the qualitative and regulatory aspects of a specified tangible (industrial production) or non-tangible (service provision) output.

Prison service officers (below Principal Officer) direct, co-ordinate and participate in guarding inmates and maintaining discipline in prisons and other detention centres.

Secondary (and middle school deemed secondary), and sixth form education teaching professionals plan, organise and provide instruction in one or more subjects, including physical education and diversionary activities, within a prescribed curriculum.

Social workers provide information, advice and support to those who are socially excluded or are experiencing crisis; they protect the welfare of vulnerable groups including children, young people, people with disabilities, elderly people and people who are mentally or physically ill, and they may specialise in specific areas of work.

Probation officers work to rehabilitate offenders. They supervise, counsel and help them before trial, during any prison or community sentence and on release from prison

Job holders in this unit group provide pastoral care relating to religious denominations, student support (from 15 years of age), and a variety of welfare-related services including advice on benefits, health, disability and residential care.

Youth and community workers provide support to individuals or groups of individuals through a range of activities or services that aim to encourage participation in social and community life and promote personal and social development. Workers in this group also provide family support activities in the home and community, to both parents and children.

Housing officers assess and address housing needs of particular localities and individuals and oversee the day-to-day management of rented properties belonging to local authorities or housing associations.

Local government administrative occupations undertake a variety of administrative and clerical duties in local government offices and departments.

Job holders in this unit group carry out a variety of finance-related administrative functions.

Fire service officers (watch manager and below) co-ordinate and participate in firefighting activities, provide emergency services in the event of accidents or bomb alerts, and advise on fire prevention.

Job holders in this unit group inspect goods to ensure compliance with regulations concerning payment of duty, establish that persons entering and leaving the UK have necessary authorisation for crossing national borders, monitor maritime conditions, undertake search and rescue operations, plan and coordinate services of private detective agencies and security measures for individuals, establishments or organisations, investigates activities such as fraud and other crimes, and perform other security and protective service occupations.

Inspectors of standards and regulations undertake investigations and inspections to verify and ensure compliance with acts, regulations and other requirements in respect of: buildings, weights, measures and trade descriptions; the installation and safety of electrical, gas and water supplies and equipment; marine pollution, ships’ structures, equipment and accommodation; the treatment of animals; the operation of commercial vehicles; the welfare, health and safety in factories and all work sites subject to the provisions in the Factory Acts.

Job holders in this unit group perform a variety of other educational professional occupational roles.

Head teachers and principals plan, organise, direct and co-ordinate the running of schools, colleges and other educational establishments.

Business and financial project management professionals manage and oversee major projects across all sectors of modern industry, commerce and the public sector, in areas such as e-commerce, business analysis, finance, product development, marketing, human resources.

Business and related research professionals carry out a variety of research activities for the broadcast and print media, for the police and armed forces intelligence services, for national security agencies and in other non-scientific areas.

Members of the clergy provide spiritual motivation and guidance, conduct worship according to the form of service of a particular faith/denomination and perform related functions associated with religious beliefs and practices.

National government administrative occupations undertake a variety of administrative and clerical duties in national government departments, and in local offices of national government departments.

Ambulance staff transport sick, injured and convalescent persons and give first aid treatment in emergencies and check ambulance vehicles are roadworthy, cleaned and have all the necessary equipment.

Care workers and home carers attend to the personal needs and comforts of children, the elderly, the infirm and others with care and support needs (‘service users’) within residential care establishments, day care establishments or in their own homes.

Nursing auxiliaries and assistants assist doctors, nurses and other health professionals in caring for the sick and injured within hospitals, homes, clinics and the wider community.

Police Community Support Officers (PCSOs) support the local police force by patrolling the streets to provide a visible and reassuring presence and to tackle a range of crime and disorder problems. PCSOs are also attached to the British Transport Police who operate the specialised police service for the railway network across Britain.

Parking and civil enforcement occupations patrol assigned areas to detect and prevent infringements of local parking regulations and control the parking of vehicles in public and private car parks.

Debt, rent and other cash collectors collect payments due or overdue from households and businesses and empty cash from prepayment meters or machines.

Refuse and salvage collectors supervise and undertake the collection and processing of refuse from household, commercial and industrial premises.

Forestry workers perform a variety of tasks related to the planting, cultivation and protection of trees.

Street cleaners clean, sweep and remove refuse from public thoroughfares.

Job holders in this unit group operate insulating equipment, fix plasterboard to ceilings and walls, help construct, maintain, repair and demolish buildings and clean and resurface eroded stonework, lay, join and examine pipe sections for drainage, gas, water or similar piping systems, install lighting systems in roads, domestic and commercial settings and carry out a variety of other construction operative tasks.

Security guards and related occupations protect merchandise, individuals, hotels, offices, factories, shops, public grounds and private estates from injury, theft or damage.

Leisure and theme park attendants monitor the operation of amusement arcades, check tickets of entry to theatres and cinemas and show people to their seats, operate rides at funfairs and theme parks, entertain and look after guests at holiday camps and supervise museums and art galleries.

Job holders in this unit group perform a variety of elementary services occupations.